Refund Policy

Last updated: April 14, 2026

This policy covers how Firearms Alabama processes refunds for returned products and cancelled orders.

1. Eligible Refunds

  • Returned firearms that meet the conditions of our Returns Policy.
  • Orders cancelled before shipment.
  • Products damaged in transit (reported within 48 hours).
  • Wrong products shipped by us.

2. Refund Processing Time

Once we receive and inspect your returned item, we process refunds within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post the refund to your statement.

3. Refund Method

Refunds are issued to the original payment method. We do not issue store credit unless specifically requested by you.

4. Partial Refunds

A partial refund may be issued if:

  • A 15% restocking fee applies (see Returns Policy).
  • The returned item is missing packaging, accessories, or documentation.
  • The item shows minor signs of use not consistent with brand-new condition.

5. Non-Refundable Items

  • Ammunition, primers, powder, and hazmat items (federal regulations).
  • Custom engraved, personalized, or special-order firearms.
  • Clearance and final-sale items.
  • Original shipping charges (unless return is due to our error).
  • FFL transfer fees (paid directly to the FFL, not to us).

6. Cancellations

Orders can be cancelled for full refund any time before shipment. Once shipped, the order follows the standard Returns Policy. Contact us ASAP if you need to cancel.

7. Contact

[email protected] • (205) 873-4280